OUR PLEDGE TO YOU
Here at The Smoking Store, we want to offer our customers more than superior products and excellent pricing. Our number one priority is customer service. We want your shopping experience to be unique and thoroughly enjoyable each and every time you come visit our store! We promise to do everything we can to give you a stellar shopping experience and answer any questions or address any concerns you may have. After all, if you're not happy, neither are we!
Have Product Questions or need help? Please see our Info/FAQ section to see if we can answer your questions for you. If you don't find the answer to your questions, we offer a couple of quick and easy solutions for you.
Email us 24 hours a day, 7 days a week. We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible. Email is the fastest way to get a response from one of our customer service team members. Just fill out the form below and send it to us. You will get a response promptly from [email protected]
Contact Us By Phone
We're here to help you! Call The Smoking Store Customer Service Team at 1-800-575-9095. Our customer service team members are available to help you during our normal business hours of Monday-Thursday 9am-3pm EST.
Send Us Mail
You can send us mail at the address below.
The Smoking Store LLC
644 Holly Springs Rd Ste 326
Holly Springs, NC 27540
Have Feedback For Us?
We like making our customers happy, especially when it comes to their shopping experience. We would love to hear feedback from you. We are constantly striving to improve our customers experience here at The Smoking Store. By providing us with feedback, good or bad, it allows us to provide better service for you. We aim for 100% satisfaction at all times. Just click the link below to leave us your comments.
Thank You, we appreciate it!
Want to check on order status?
There are a couple of ways to check on the status of your order.
- If you have created an account with us, click on the My Account or Sign In link at the top left side of any page and enter your email address and password to access your account. Once you are logged in, click on the View Order Status link to see the current status of your order.
- Email us at [email protected] or call customer service at 1-800-575-9095 and request an order status check.
- Fill out the form below and request an order status check
Fill Out The Form Below To Contact Us