Customer service is our number one priority. We want you to have a stellar shopping experience each and every time you shop with us. With this goal in mind, we have dedicated ourselves to making sure you have the best selection of smoking accessories and Roll Your Own supplies offered at great prices. We process and ship orders in a timely fashion and make sure each and every order is packed with care so it will arrive in the same, pristine condition it left in. As a result, we have received many emails from happy customers who took the time to let us know they were delighted with both our products and service.
Here is what some of our customers are saying about us:
"You guys are top notch! Your site is one of the few setup for mobile devices. Because of this, ordering on my phone was a snap. Great email notifications and my goods were packaged very nice with a very fast delivery time. Great prices, great products, and an overall great experience. You gained a new customer!"
Mike - Florida
"Was so pleased with your prompt service and delivery; ordered the Powermatic II and I just love it. Super simple to use and makes a great cigarette. Would recommend you to anyone and will order from you again. Great to have a company that really gets their customers needs. Thank you, Thank you."
Sheila - North Carolina
"Received my order really quick and it's just what I was looking for!"
Kate - Washington
"I was very pleased with my order. The prices are great and fast shipping!"
Angela - New Jersey
"Ordered a couple cigarette cases. Found it easy to order from this website and was surprised to receive the merchandise so quickly. The cases were packed in individual carton so no damage was done to them. They were what I expected, nice quality. I am happy with the product I received so quickly and will reorder again another time. I would give this website a thumbs up."
Doris - California
"I was looking for a cigarette case to protect my tobacco investment. I had looked all over town and couldn’t find anything suitable. When I entered your on-line store I was overwhelmed by the selection; not only cigarette cases, but by the variety of tobacco related products. I enjoyed the presentation and details that were provided on each item. The ease of finding what I was looking for, and for things I didn’t know I wanted, was impressive. The pricing was very reasonable. I bought my whole family cigarette cases after viewing their products. I wish I had ordered more cigarette savers, they are handier than I expected.
The ease with adding items to my cart was great. The selection of available payment methods made it easy to complete my transaction. Within a half hour I received an email stating they had received my order and was processing it. The next day I received an email with the link to the tracking number of my order and the date I should expect it. Everything arrived safely and I am very happy with my purchases.
Thank you for an enjoyable shopping experience, and I recommend shopping at The Smoking Store for all your smoking needs."
Cheryl - Iowa
"I was impressed with your website, the accurate product images, detailed descriptions, fantastic selection, and reasonable prices. My order was packaged well, and shipped quickly. Having the product in hand, I'm extremely pleased with the quality. I'll definitely order from The Smoking Store again. Thank you!"
Kim - California
"Prompt shipping and item purchased in perfect conditon, vary satisfied with this experience and will definetly shop here again very soon!!"
Michael - California
"My order was a gift for my mom for Christmas, but the best part is, that it's the one thing she couldn't find anywhere else. I am pleased to say that I am impressed with how soon I received my order and I know shes going to be happy as well. It's a win-win situation! Thank you."
Sarah - Pennsylvania
"I really appreciated the care you guys took in making sure my product was nicely wrapped to insure I got it in perfect condition. Not many places do that anymore when ordering online and it's a good move on your part! Thanks again! :)"
Erin - Arizona
"Great site setup for mobile devices!!"
Russ - Michigan
"I am very happy with my new Powermatic 2. It was here before I knew it. thank You for your fast service"
Julie - Wisconsin
"The results from my ordering was simple and done in a professional manner, I am very satisfied."
Ronald - Florida
"I love the Smoking Store! This is your one stop shopping for all of your tobacco needs. When I place an order it is processed and shipped immediately! Get your order fast, shop the Smoking Store!"
Jessie - North Carolina
"I ordered a cigarette case which came in different colors. There wasn't a choice online to pick a color. I called the customer service number and the gentleman went in the back of the store and picked up the blue one I requested and shipped it right to me. That is what I call great customer service. Received it within a couple days and it was exactly what I asked for."
Susan - Florida
"I was very pleased with my experience in shopping at The Smoking Store. They had the best price on the unit I ordered and it was delivered in a short time. I was notified when the unit was shipped and it arrived a couple of days later. Professional, courteous, and on time service at the best price, couldn't ask for more. I highly recommend The Smoking Store."
Pam - Tennessee
"I was more than thrilled with the cigarette cases and the swift service of The Smoking Store. I will shop with them again and will highly recomend them to all my friends."
Blanche - Missouri
"The Smoking Store has excellent customer service. After placing my order I received it on the second day! Thats what I consider taking care of your customer! I will continue to use your store for future purchases. Thank you!"
Leona - Oklahoma
"Shopping at your store has been very good for me. My orders are here in a couple of days. If I need help all I do is e-mail you. I like the way you respond to my needs and help me. Thank You."
Jean - New York
"My experience with the Smoking Store has been excellent. They wasted no time acknowledging the order, getting it shipped, and following up with appropriate information via E-mail. First rate! 10 out of 10!"
John - California
"This is a great site, your order is confirmed by the time you get out of the site. My order arrived on time and quickly. I love shopping at the smoking store!"
Donna - Tennessee
"Found just what I wanted. Two items for gifts and one for me. Awesome selection and prices. My order arrived in 3 days. I will be back!"
Roxanne - New York
"I gotta say that you guys are awesome! I got my order super quick and I'm very happy with my rolling machine. I called customer service and spoke with someone who was really helpful. He was very nice and didn't try to rush me off the phone! That's what I call customer service. I will definitely buy from you again. Thanks!"
Jeff - Indiana
"I was delighted at the selection of cases you had. I've had a hard time finding any here locally. My order was packed very nicely and I received it quickly. Thank you Smoking Store!"
Kristen - Massachusetts
"I had been looking all over for a cigarette case for my husband for Christmas. You not only had a very nice selection, but you delivered it very quickly. Very satisfied with my purchase!"
Jennifer - Illinois
"Ordered for the first time and was impressed @ the promtness as well as the products
received...highly recommend this site and plan to order future supplies here as well...prices were very competetive as well!"
Raymond - Conneticut
"I am very new to ordering anything online. I hesitate to do that because I do not want my credit card information "out there" in an unsafe world. However, I was assured that my business with your store would be safe. I was promised delivery of my merchandise within 5-7 days. Three days later my package arrived at my door. I could not have asked for more. Thank you so much!"
Judy - Illinois
"I placed an order with The Smoking Store for a Christmas gift. I was pleasantly surprised how easy it was to place the order, as well as how quickly I received it. I was very satisfied with the quality of the product I ordered, and the person I gave it to was thrilled!! Thanks so much!!!"
Lynn - Georgia
"I am delighted to say your customer service was excellent. The products I ordered arrived on time and were a great value, as advertised. I will definitely be a repeat customer and recommend your company to my friends."
Kathrine - Texas
"Great products at a great price! Fast shipment! I am a very satisfied customer and definitely will be ordering again!"
Allison - Texas
"Service was very good. They took the time to help me find the products I needed and the prices were competitive!"
Mike - California
"I was looking for a leather cigarette case and found The Smoking Store on-line. They had a good selection so I took a chance and ordered a case from them. It arrived timely and is very nice. I am very pleased with my shopping experience!"
Susan - South Carolina
"I bought a cigarette injector, some Gambler Full Flavor King Size cigarette tubes, and a Misfits Cigarette Case, and I couldn't be happier. Everything arrived very quickly, within 3 days, and nothing was scratched, dented, anything like that. Very good site, will definitely be buying my cigarette tubes from them again when I run out. Highly recommend The Smoking Store as an online tobacco supply shop!"
James - Virginia
"I find it very easy to find what I want, I get my order fast. I am very satisfied with the products and service. I have you in my “favorite’s list” and plan to keep ordering as needed."
Johnnie - Arizona
"Your website is customer friendly, I received immediate confirmation via e-mail. The product arrived in good condition and in a timely manner. I highly recommend your company. Thank you."
James - New Jersey
"From start to finish, customer service was impeccable. After placing my order, it was shipped less than 24 hours later, and was on my doorstep within 2 days. The Smoking Store has gained a loyal customer!"
Dana - Connecticut
"I ordered the top-o-matic T2 cig rolling machine. I was notified when it was shiped and when it would be at my address. I was very happy with the whole deal. the machine is high qualty and works great. I highly reccomend The smoking store."
Charles - Oklahoma
"MY EXPERIENCE WITH THE SMOKING STORE WAS VERY GOOD! THERE WAS A BIG SELECTION & I RECEIVED MY ORDER VERY QUICKLY."
Fran - Tennessee
"I have had a wonderful experience with these people. They have been very helpful, professional and have gone out of their way to assist me with my order. Would recommend to all of my friends."
Kay - New York
"Received my cigarette case quickly and was pleasantly surprised by the quality. Every time I have ever found a case I liked...I could never find it again when it was timefor a new one. Not anymore! Exceptional quality...good price.. Quick delivery..AAA"
Amy - South Carolina
"This is FANTASTIC - I have already received my package. Delivery was so quick and excellent customer service. Thank you very Much!!"
Kim - Copenhagen, Denmark
"You guys are great. Just got my order, so fast and works great. thanks so much"
Chad - Michigan
"Great range of products , great prices , super fast dispatch and delivery. What more could you ask for."
Barry - Athlone, Ireland
"My girlfriend always thought using a holder looked glamorous. I got her 2 for her birthday, she was thrilled! I ordered over a weekend and they arrived the following wednesday! Thanks for the quick response."
Richard - New York
"I have only made two purchases from The Smoking Store but they have both been great! Good products, fast delivery, and packaged well. I will definatly continue to purchase from The Smoking Store. Keep up the great work."
Robbie - Carleton Place, Canada
"I had no problem ordering from the Smoking Store. The things I ordered arrived on time. They were the things I wanted. Thank you very much."
Kathie - Wisconsin
"The Smoking Store delivered as they promised. We could not have been more pleased. The product, shipping and service was excellent throughout the whole process. Thank you!"
Bo and Boney - North Carolina
"I can't believe your company! I ordered my filters sat, and I got them today I never get any thing mail or packages that quick. Thank you I was almost out :)"
Carol - North Carolina
"First time I've used thesmokingstore and I will be a regular customer. Amazing service and speed on delivery!!"
Kristian - Florida
"I ordered two cigarette cases on Saturday and they arrived already!! I was so impressed with the ordering process and delivery. Sometimes when you purchase something online it's different than in person. This is not the case as both my cases are just like the pictures and I am very thankful for the great service I recieved. Fantastic customer service!!"
Tracy - Pennsylvania
"I recently ordered the Blue Crystal Cigarette case after several failed attempted to find the right case from other sites. I have been looking specifically for a case that would hold an entire back of 100 size cigarettes. This is the fourth case I've purchased from various vendors online that claimed to do just that. ALL three of the prior cases either did hold an entire pack, but not the 100 sized. Or, they held 100 sized, but not a full pack. I had even settled for an ugly case from the last online retailer just to try and find something that would work. It did not. I finally gave up on ever finding what I was looking for. Until a friend told me how pleased they were with The Smokigng Store and told me to give it a try. I put that off for weeks, and I'm so sorry that I did! Not only did I get a really good looking case, but it holds a full pack of 100 size cigarettes just like it claims! I selected normal shipping and received my product within 2 business days of ordering it. I was skeptical even when I opened it and saw that it looked just as good in person as online, but still didn't believe it would hold my entire pack. I was wrong, it held all 20 cigarettes and kept them securly in place with the holding arm. The lock works great and is easy to use. I would STRONGLY recommend The Smoking Store for any product needs you have, and I am certain that I will be shopping here again soon! Thank you!!!!!"
Casey - Oregon
"I recently ordered a Top cigarette injector and I can't begin to tell you how happy I was with both the product and the service. My old reliable had finally died and the clunky Zen backup was making me want to kick it into the next county. You guys got my new Top model to me in record time. I thought I was on Amazon using Prime speedy delivery! And to my delighted surprise, the new injector machine was even better than the one it replaced. Thank you so much for a wonderful buying experience."
Karen - Arizona
"I love, love, love my Lucienne Gold Floral cigarette case. I have been looking everywhere for a flat small case that holds 100's. I couldn't be happier, and will most definitely order from you again. Speedy delivery, and quality product, thank you SO much!!!"
MaryAnne - California